Call not made within 15 minutes of website submission. Escalated to Branch Manager.

Ramesh Kumar · Chennai · Obesity Management. Round-robin → Priya Iyer.

WhatsApp reminder dispatched to 12 patients for tomorrow's slots.

L-1033 Fatima Khan · Greater Noida — moved to Converted (₹42,000).

Sent to all branch managers — 38 leads, 5 conversions, ₹2.4L revenue.